Terms of Use

Last updated: January 1, 2026

Welcome to OnClickStay. These Terms of Use ("Terms") govern your access to and use of the OnClickStay website, mobile experience, hotel reservation engine, and related hospitality booking services (collectively, the "Platform"). By creating an account, reserving guest suites, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Acceptance of Terms

By accessing or using the Platform you confirm that you are at least 18 years old, or the age of legal majority in your jurisdiction, and that you have the legal capacity to enter into a binding agreement for hotel accommodations and hospitality services. If you make a reservation on behalf of another guest or organization, you represent that you are authorized to bind that guest or entity to these Terms.

2. Guest Accounts & Verification

You must provide accurate, current, and complete personal and contact information when creating an account or reserving a stay, and keep that information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all reservation activity that occurs under your account.
You must notify us promptly of any unauthorized use of your account or any other breach of booking security.
We may require additional identity verification (such as email or mobile OTP confirmation and government ID validation) before reservations can be confirmed or checked in.

3. Hotel Bookings, Reservations & Guest Policies

Room Reservations: Guests may browse hotel properties, luxury suites, resorts, and villas, select stay dates, and submit reservation requests. Confirmed bookings generate a unique Booking ID and reservation voucher.
Guest Identity & Authorization: In compliance with hospitality regulations and hotel security protocols, all staying adult guests must provide valid government-issued photo identification (such as Aadhaar, PAN card, or Passport) either during digital check-in or upon arrival at the hotel front desk.
Rates, Taxes & Incidentals: Quoted room rates include applicable room charges, occupancy taxes, and stated amenities. Incidental fees (such as minibar, spa treatments, dining, and premium room service) are billed separately by the hotel during your stay or upon checkout.
Cancellations & Modifications: Cancellation, refund eligibility, and modification windows are governed by the specific rate plan selected at the time of booking. Non-refundable bookings cannot be refunded once confirmed.
Check-in & Check-out: Standard check-in and check-out times are established by each hotel. Requests for early arrival or late departure are subject to room availability and may incur supplemental fees.

4. Guest Conduct & Responsibilities

Use the Platform only for genuine hotel reservations and lawful travel purposes.
Abide by hotel house rules, including room occupancy limits, quiet hours, pet policies, and smoke-free property guidelines during your stay.
Treat hotel staff, management, and fellow guests with courtesy and respect; harassment or disorderly conduct may result in immediate eviction without refund.
Keep your contact details up to date so that our concierge team and the hotel can deliver important booking alerts and check-in instructions.

5. Prohibited Activities

You agree not to:

Submit fraudulent, speculative, or false hotel bookings or impersonate another guest.
Use automated scrapers, crawlers, or extraction tools on our hotel inventory and pricing without prior written consent.
Attempt to compromise or circumvent the Platform's booking engine, authorization services, or payment systems.
Post false or defamatory reviews, ratings, or property feedback.
Use the Platform to distribute spam, malware, or unsolicited commercial offers.

6. Intellectual Property

The Platform's design, logos, hotel brand assets, graphics, and reservation software are owned by OnClickStay or its hospitality partners and are protected by applicable intellectual property laws. Content or reviews you submit remain yours, but you grant OnClickStay a worldwide, royalty-free license to host, display, and utilize that content in connection with our hospitality services.

7. Disclaimers

The Platform is provided on an "as is" and "as available" basis. While we partner with reputable hotels and resorts to ensure high standards, room images, star ratings, and amenity descriptions are intended for informational guidance and may be subject to seasonal maintenance or renovation. We make no warranty that room availability is guaranteed until a booking confirmation is issued.

8. Limitation of Liability

To the fullest extent permitted by law, OnClickStay and its officers, employees, and hospitality affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, reliance on property descriptions, or unexpected hotel service interruptions. Our total liability for any claim arising under these Terms shall not exceed the reservation amount paid to us for the specific booking in dispute.

9. Account Suspension & Termination

We may suspend or terminate your booking privileges, with or without notice, if we detect fraudulent transactions, repeated policy violations, or conduct harmful to the Platform or hotel partners.
You may close your account at any time by contacting guest support; past booking and invoice records are preserved in accordance with legal and tax requirements.

10. Changes to These Terms

We may periodically update these Terms to reflect changes in hospitality standards, statutory requirements, or service enhancements. Updated versions will be posted with a revised "Last updated" date. Continued use of the Platform after updates constitutes your acceptance of the revised Terms.

11. Concierge & Support Contact

For inquiries or assistance regarding reservations and these Terms, please contact our guest concierge team at info@onclickstay.com. We are pleased to assist you 24/7.